Support and Services

You can also view Useful Contacts to see members of the CASE administrative team.

IT support is provided for all users within STICERD and CEP by a team of four people covering 3 divisions organised as follows:

• Systems Support
• Information Support
• Data Support

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ATTENTION CEP Users:
Please note support service response times have changed due to a reduction in staff.

Users are advised to read our section on service carefully before contacting us.

As a first port of call please read our IT Help Documents which can answer common computer problems and queries.

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Systems Support: Nic Warner, Joe Joannes

Systems Support is responsible for the integration, security and maintenance of data networks, support of servers and desktop hardware, software support and training for research and administration staff.

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Information Support: Anita Bardhan-Roy

Information Support is responsible for the production, presentation and dissemination of electronic information via the Web and other media within the Lab and outside it.

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Data Support: Tanvi Desai

Data Support is responsible for the collection, storage, security and processing of datasets, including disaster recovery. For ANY data queries please contact Tanvi Desai

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Nic Warner is in overall charge of IT support within the Research Laboratory, reporting to an IT Committee made up of representative user groups from the Centres, chaired by Professor Frank Cowell.